Shipping Policy

This policy applies to orders placed on johgeeirrig.com for delivery to the United States, Canada, Australia and other destinations offered at checkout.

Where your order ships from

All orders are dispatched from our warehouse in the United Kingdom. There is currently no domestic warehouse in the United States, Canada or Australia. Every order is therefore an international shipment, and the customs section below applies to it.

Shipping cost

Standard shipping is free to the United States, Canada and Australia. Any charge that does apply to your destination is shown at checkout before you pay.

Dispatch and delivery times

Dispatch: orders normally leave our warehouse within 1–3 business days of being placed.
Transit: United States, Canada and Australia deliveries normally arrive 3–5 business days after dispatch.
Delivery estimates run from the dispatch date, not the order date. Add the dispatch window to the transit window when planning.
We do not offer next-day, express or guaranteed-date delivery to any destination.

Estimates are not guarantees. Carrier delays, customs inspection, severe weather and public holidays can extend them.

Import duties, taxes and customs charges — who pays

This section matters. Because your order crosses an international border, import charges can arise in your country.

Where checkout shows import charges. If the checkout page itemises duties, import taxes, sales tax, GST or HST, that amount is collected from you at the time of payment and we remit it. Nothing further should be payable on delivery.
Where checkout does not show import charges. You are the importer of record. Any import duty, customs clearance or brokerage fee, and any sales tax, GST or HST assessed by your country is your responsibility, and the carrier may collect it from you before or on delivery. These charges are set by your government and its appointed carrier, not by us, and we cannot predict or control them.

Please check the total shown on your checkout page before paying, so you know which of the two cases applies to your order.

Refused deliveries. If a parcel is returned to us because import charges were refused or went unpaid, we will refund the price of the goods once the parcel reaches us. Outbound shipping already incurred, return carriage and any customs charges levied on the return are deducted from that refund.

Tracking

You will receive a confirmation email when your order is dispatched, with tracking information where the carrier provides it.

Delivery addresses

We ship to physical street addresses. Please check your address carefully at checkout; we cannot redirect a parcel once it has been handed to the carrier. Orders that are undeliverable because of an incorrect or incomplete address, and are returned to us, are refunded for the goods only.

Lost or damaged shipments

If your order has not arrived within 10 business days of the delivery estimate, or arrives damaged, contact us at support@johgeeirrig.co.uk with your order number. Please keep the packaging until the matter is resolved.

Returns

See our Returns Policy for the 30-day return window and who pays return shipping.

Business information

Johgee Irrigation is a trading name of TECHTIK WAVE ESSENTIAL LTD, a company registered in England and Wales.
Company No.: 15312978
Registered office: 5 Brayford Square, London E1 0SG, United Kingdom
Email: support@johgeeirrig.co.uk